At FITNESSERSX SPORTS, your satisfaction is our priority. We understand that sometimes a product may not meet your expectations, and we’re here to make returns and refunds as simple and fair as possible.

Please take a moment to review our return and refund policy below.

🔁 1. Return Eligibility

We accept returns under the following conditions:

  • Return request is made within 30 days of delivery.
  • The product is unused, unwashed, and in original condition, with all original tags, labels, and packaging.
  • A valid proof of purchase (order number or invoice) is provided.

If your item does not meet these criteria, we reserve the right to deny the return.

🚫 2. Non-Returnable Items

For health, hygiene, and safety reasons, the following items are non-refundable and non-returnable:

  • Worn or used products
  • Clearance or final-sale items
  • Customized or personalized items
  • Gift cards
  • Opened protective gear (e.g., mouthguards, athletic supports)

📦 3. How to Start a Return

To initiate a return:

  1. Email us at [email protected] with:
    • Your full name
    • Order number
    • Reason for return
    • Clear photos (if there is a defect or damage)
  2. Our team will review your request within 2–3 business days and provide return instructions if eligible.
  3. Once approved, you must ship the item(s) back to the address we provide. You are responsible for the return shipping cost unless the product is defective or incorrect.

💰 4. Refund Process

  • Once we receive and inspect the returned item, we will notify you of the refund approval status via email.
  • If approved, your refund will be processed to your original payment method within 5–10 business days.
  • Depending on your bank or credit card provider, it may take additional time for the refund to appear on your statement.

📌 Please Note: Shipping charges from the original order are non-refundable.

🔄 5. Exchanges

We do not offer direct exchanges at this time. If you need a different size, color, or item, please return the original product for a refund and place a new order.

🌍 6. International Returns

  • For international orders, return shipping costs, customs duties, and any import taxes are the customer’s responsibility.
  • We recommend using a trackable courier service and purchasing shipping insurance.
  • FITNESSERSX SPORTS is not liable for lost or undelivered return packages.

💥 7. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos and details. We’ll send a replacement or offer a refund at no extra cost.

❓ 8. Need Assistance?

Our customer service team is here to help:

📩 Email: [email protected]
📞 Phone: +1 475-877-1419
📍 Address: 180 Mall Rd, Hollister, MO 65672, USA

We want you to feel confident in every purchase. Thank you for shopping at FITNESSERSX SPORTS — your trusted source for high-quality sporting gear.